Alohacare
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Provider Portal
https://aconline.alohacare.org/
- Claims can not be submitted via the online portal. Alohacare contracts with 3rd party vendors for electronic claims submissions and can be set up and maintained for a fee.
Claims Submission
Mail paper CMS-1500 to:
AlohaCare
Attn: Claims Department
1357 Kapiolani Blvd., Suite G101
Honolulu, HI 96814
Current Payouts
90791 $97.91
90837 $82.32
90834 $48.23
90832 $36.62
Claims Correction/Resubmission
- Information on resubmitting corrected claims can be found on pages 137-138 of the Provider's Manual.
Notes
- Alohacare may mail back CMS-1500 forms with problems/mistakes depending on the issue, and in this case there will be no notification on the online dashboard, and customer service will not see it (it doesn't get processed). Rejections of this type take approximately 15 days to be received from date mailed. Online rejections take about 7 days.
- Alohacare does not accept Place of Service code 99 (CMS-1500 box 24b).
- Alohacare can sign you up to receive electronic deposits through Payspan. Alohacare does not provide free electronic claims submissions.